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Legal terms built around your account

We operate wakanda88 with clear, straightforward policies so you understand how your account, payments and personal data are handled.

Account SecurityPayment VerificationData Protection
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wakanda88 Legal terms built around your account
REACH OUR TEAM

How to contact us about legal matters

If you have questions about our legal terms, account policies or data practices, our support team is ready to help.

Live Chat Open the chat widget on our site or in the app.
Email Support Send your query to [email protected].
Account Settings Go to Settings → Legal & Privacy on your account dashboard.
DATA AND SECURITY

How we protect your information

Your data security is woven into every part of wakanda88. We use encrypted connections for all account logins, payment flows and personal-information storage.

Encryption Standard

All logins and payment data use TLS 1.3 encryption. Your wallet balance and transaction history are encrypted at rest on…

Payment Partner Security

DANA, OVO, GoPay and QRIS handle your banking credentials directly; wakanda88 sees only transaction confirmations, not your bank details.

Data Retention

We keep your account data for the duration of your membership plus 24 months after closure.

Account Access Logs

Every login, deposit and withdrawal is logged with timestamp and device info.

Data Deletion Requests

You can request deletion of personal data anytime through Account Settings → Legal & Privacy.

Privacy Policy Updates

We notify you by email of any changes to our legal terms 30 days before they take effect.

What you need to know about our legal framework

We've answered the legal questions we hear most from Indonesia players. If your question isn't here, our support team is ready to help through live chat, email or your account settings.

Your wallet balance belongs to you and is held separately from operational funds. If wakanda88 stops trading, we have a 90-day wind-down period to return all balances to the deposit method you used. Your withdrawal request is processed within this window using the same verification checks we apply today.

Yes. Go to Account Settings → Legal & Privacy and select 'Request Data Export'. We send a complete CSV file of your account details, login history and all transactions within 7 days. This file includes every deposit, withdrawal and wager timestamp.

You can close your account anytime from Settings → Account Management. Your data is archived for 24 months after closure per regional law. If you request full deletion, we remove your personal details within 14 days but keep anonymised transaction records for 36 months to meet financial-record obligations.

When you deposit via DANA, OVO, GoPay or QRIS, our system cross-checks the phone number or email on your wallet against your account registration. Withdrawals require you to confirm the destination payment method matches your original deposit source; we verify this before processing.

Each player is allowed one active account. Duplicate accounts or accounts registered to multiple people are suspended, and funds are held pending verification. Shared accounts violate our terms; if discovered, both accounts are closed and funds returned to the original deposit methods.

Our complete Terms of Service and Privacy Policy are linked in the footer of this site and accessible from Account Settings → Legal & Privacy. You can download both as PDF files. We update these documents every 12 months or when local law changes; we notify you 30 days before updates take effect.

Contact our Legal Support team through live chat, email at [email protected], or your Account Settings. We investigate all disputes within 5 working days. If unresolved, we escalate to an independent arbitrator where local law permits; arbitration costs are covered by wakanda88.

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